Great customer service!

Home Forums General Discussion Great customer service!

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #233352
    chuck schmit
    Participant

    @chuckles

    Hi guys

    I went to the Monroe shock site to look up the specs for vw shocks. There is a nice chart giving us lot’s of options for longer and shorter and softer, etc. shocks. They specify a “bumper stop unit p124 p1137” to be used with the 32126 front shocks. they also state that the compressed lenght of this shock is dimension at the bumper contact. In their definition they state that this bumper slows down the compressionbefore the shock totally bangs the bottom to prevent jolting us and our cars. I’ve seen rubber convoluted stops on off road vehicles and as standard equipment on late model corvair front shocks. (the replacement auto supply shocks didn’t have them).

    These blocks provide a way of stiffening the spring rate as the limit of travel is approached. IMHO a good idea.

    Take a look at how they responded to my request for more info!

    MESSAGE
    Your chart calls for a bumper stop unit p124 p1137 . What does this unit
    look like? Due to body modifications I need to limit the compressed length
    of the shock to prevent tire/fender interference.
    This car has no bottoming blocks so the shock has got to limit the travel.
    Is that what the bumper stop unit does? and is this a soft stop, like with
    a rubber block? Can I add these to my existing shock even if I must remove
    the dust shield?

    I did get a respose to my question Which was top view of a car frame with shock nos at the 4 corners! Not what I was looking for!


    I replied!!!

    Dear sirs,

    This was the most useless reply to a question I’ve ever heard. It’s like asking a doctor what an ingrown toenail is and having him send you a picture of a man.

    I want to “see what this stop unit looks like” do you know? are you trying to keep it a secret???

    If it’s ok with you I’d like to post my question and your response on a few forums, OK?

    Thanks 

    Chuck Schmit
    650 24th Ave
    Santa Cruz, CA 95062

    Cell 831 566 6147


    From: TA-MonroeTechline <ta-monroetechline@Tenneco.com>
    To: chuckschmit@sbcglobal.net
    Sent: Fri, February 11, 2011 7:30:09 AM
    Subject: Re: Monroe Web Inquiry – Installation

    Thank you for contacting Tenneco Automotive.

    Below is a list of units we offer for your vehicle. You can look up
    pictures of the units through he E-Catalog on the Monroe website.
    (Embedded image moved to file: pic02306.jpg)

    Thank you for your interest in our products.

    For further questions or assistance, please contact technical assistance at
    734-384-7809 M – F 8:30am – 5:30pm EST.

    Monroe Team Member,

                                                                             
                            lobal.net>                                                   
                                                                            To
                02/09/2011 05:04          <ta-monroetechline@tenneco.com>   
                PM                                                        cc
                                                                             
                                                                      Subject
                                          Monroe Web Inquiry – Installation  
         

    Dear sirs,

    This was the most useless reply to a question I’ve ever heard. It’s like asking a doctor what an ingrow yoenail is and having him send you a picture of a man.

    I want to “see what this stop unit looks like” do you know? are you trying to keep it a secret???

    If it’s ok with you I’d like to post my qestion and your response on a few forums, OK?

    Thanks 

    Chuck Schmit
    650 24th Ave
    Santa Cruz, CA 95062

    Cell 831 566 6147


    From: TA-MonroeTechline <ta-monroetechline@Tenneco.com>
    To: chuckschmit@sbcglobal.net
    Sent: Fri, February 11, 2011 7:30:09 AM
    Subject: Re: Monroe Web Inquiry – Installation

    Thank you for contacting Tenneco Automotive.

    Below is a list of units we offer for your vehicle. You can look up
    pictures of the units through he E-Catalog on the Monroe website.
    (Embedded image moved to file: pic02306.jpg)

    Thank you for your interest in our products.

    For further questions or assistance, please contact technical assistance at
    734-384-7809 M – F 8:30am – 5:30pm EST.

    Monroe Team Member,

                                                                             
                            lobal.net>                                                   
                                                                            To
                02/09/2011 05:04          <ta-monroetechline@tenneco.com>   
                PM                                                        cc
                                                                             
                                                                      Subject
                                          Monroe Web Inquiry – Installation 
                                                                             
                                                                             
                                                                             
                                                                             
                                                                             
                                                                             

    Name: chuck schmit
    City:
    State/Province:



    Reason for inquiry: Installation



    How to contact:
    e-mail: chuckschmit@sbcglobal.net
    Phone: 831 566 6147
    Best time to call: 9-5 m-f
    Timezone: PST



    VEHICLE INFORMATION
    Make: vw type 1
    Model: bug
    Year: 74
    Engine size: 1600
    Engine displacement: 1600 cc
    Transmission: Manual
    Driveline: 2wd



    MESSAGE
    Your chat calls for a bumper stop unit p124 p1137 . What does this unit
    look like. Due to body modifications I need to limit the compressed length
    of the shock to prevent tire/fender interference.
    This car has no bottoming blocks so the shock has got to limit the travel.
    Is that what the bumper stop unit does? and is this a soft stop, like with
    a rubber block? Can I add these to my existing shock even if I must remove
    the dust shield?

    PMOSSBERG40585.6153009259

    #243685
    chuck schmit
    Participant

    @chuckles

    OOps I shuda previewed this post!

    #243686
    Paul Mossberg
    Keymaster

    @pmossberg

    No problem chuckles. I cleaned it up for you! 🙂

    Paul Mossberg
    Former Owner of a 1981 Classic Roadsters Ltd. Duchess (VW)
    2005 Intermeccanica Roadster

    If you own a TDr and are not in the Registry, please go to https://tdreplica.com/forums/topic/mg-td-replica-registry/ and register (you need to copy and paste the link)

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.